Shipping policy
Thank you for shopping with JoyLink! Below are the details of our shipping policy:
Processing Time
- All orders are processed within 1–2 business days after receiving your order confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
Shipping Within Egypt
- We deliver to Cairo and Alex in Egypt.
- Estimated delivery time:
- Cairo & Giza: 2–3 business days
- Alexandria: 3–5 business days
Shipping Rates
- Shipping fees vary depending on your location and will be calculated at checkout.
- Occasionally, we may offer free shipping promotions, which will be clearly announced on our website.
Order Tracking
- Once your order has been shipped, you will receive a confirmation message with tracking details.
Delays
- Delivery times are estimates. Delays may occur due to courier issues, holidays, or unexpected circumstances.
- We are not responsible for delays caused by the shipping company but will always support you in following up on your order.
Incorrect Address Disclaimer
- Please make sure your shipping address is correct when placing the order. We are not responsible for shipments sent to an incorrect address provided by the customer.
Damaged or Lost Packages
- If your order arrives damaged, please contact us immediately with photos, and we will help resolve the issue.
- We are not responsible for lost packages caused by courier mishandling, but we will assist you in filing a claim.
Contact Us
If you have any questions about shipping or your order, please contact us Via Whatsapp : 01122126411
